Return & Exchange Policy

Customer satisfaction is our goal. If you are not satisfied with your purchase, you may apply for a return/exchange within 3 days of delivery as per the following Terms & Conditions:

• If a wrong, faulty, damaged product is delivered, notify us within 24 hours of shipment receiving along with photographic evidence of product and packaging.
• The product that is being returned by the customer must be unused, complete, tagged and intact. Product and product packing should be unblemished and in its original condition.
• In Following Cases returns will not be acceptable:
1. Return request is made outside the specified time frame.
2. Product is damaged because of use, product is tempered or any thing missing from the package or packing is not in its original condition.
3. Item sold on sale/discount cannot be returned.
4. For bulky items, if any part damage during transportation we will only replace that part whole product will not be exchange.
5. Products which are required assembling ( treadmill, elliptical, Bikes, Gym, Benches, TT Tables, etc.)
6. Products which are customized (i.e. Racket with stringing) on customer request.
7. Products which are not regular products and arranged on customer special request.
8. Products that are not purchased from sportsnation.pk

Procedure for Return & Exchange

• For return or exchange of your purchased item please email at info@sportsnation.pk along with your order number, photographic evidence of product and packaging. We will get back to you within next 24-48 hours on working days (Monday to Saturday).
• Our customer support team will check if your return/exchange request is according to the company's “Return & Exchange Policy” and will send you a return/exchange form in which all the details and instructions to return/exchange products will be included.
• The customer will fill up the return/exchange form and put it into the package & dispatch the product in the same packaging as received, and notify us of the courier tracking no.
• Upon receipt of the product, our quality check team will inspect the product's condition. If they find the product according to the “Return & Exchange Policy”, we will process the customer return/exchange request.
• If the customer requires sending a larger amount for exchanging products, the shipment will be dispatched after receiving the difference amount.

Refund for approved Returns:

• Customer will be eligible for a refund after the product has been returned and accepted for return as per the “Return & Exchange Policy”.
• We will refund the amount within 10 working days from the time we receive the returned goods.
• Refund amount will be issued after deducting Bank Charges and shipping charges.
• If the order was shipped on a “Free Shipping” basis, shipping charges will be deducted from the refund amount.

Refund for Cancelled Orders (Before Dispatch):

• We will refund the amount within 10 working days from the date of cancellation of your order.
• Refund amount will be issued after deducting Bank Charges.